May 13, 20214 Principles for Accessible Digital ServicesAccessibility is a human right. In the UK alone, 14.1 million people have a disability, and most of them acquired it as adults. This translates to 21 in every 100 people having some sort of disability [Scope]. In line with similar legislation around the world, the UK government passed the…Digital Services3 min readDigital Services3 min read
Apr 22, 2021Earth Day: ask what you can do for the environment.Today is Earth Day and Google has created a special doodle to encourage us to plant more trees. Sustainability and calls to prevent climate change are daily news. …Earth Day2 min readEarth Day2 min read
Apr 15, 2021Seven steps to a great online user experienceLast week I was writing on the subject of branding for small museums and heritage sites. This week I’ll be looking at some simple steps museums and heritage sites can take to improve their websites’ user experience. When thinking about a website, whether it is a brand new one or…Online User Experience2 min readOnline User Experience2 min read
Apr 9, 2021Branding thoughts for small museums and heritage sites.The whole world is striving to get back to some kind of pre-covid normality. In the UK everyone is waiting for April 12, when shops, restaurants and pubs, cafes, and the much-awaited hairdressers can re-open. Museums and heritage sites though find themselves in the strange position of being able to…Branding3 min readBranding3 min read
Apr 1, 2021A devasting yearIt has been a year since the pandemic roll-out worldwide started, and many industries are starting to reflect on the past year and release information on its effects. It is beyond doubt that tourism is the industry worst affected. In 2019 the World Tourism Organisation reported 1.5 billion international tourist…Heritage And Tourism2 min readHeritage And Tourism2 min read
Mar 25, 2021A checklist for accessible heritage spacesAn infographic checklist for heritage sites.Accessibility1 min readAccessibility1 min readA checklist for accessible heritage spaces----
Mar 12, 2021Mind your pees and queues.5 things that can improve the visitor experience at heritage sites and museums. 1/ Mind your pees. I have an archaeology and world heritage academic background but also I have been working as a tourist guide since 2010. While training to become a tourist guide one comment by the British Museum trainer stuck to my mind: “you can know the history of the…Heritage Sites3 min readHeritage Sites3 min read
Mar 5, 2021Museums and online training: an opportunity created by Covid-19.If there is one thing that the whole world has learnt in the last year is that e-conferencing and e-learning are here to stay. …Online Courses3 min readOnline Courses3 min read
Feb 25, 2021Heritage sites and experiential tourism: friends or foes?Some years ago, I was invited to an international conference in Moscow, Russia. Part of the activities organised for the participants included a visit to the Armoury Chamber of the Moscow Kremlin Museum. Out of thousands of impressive artefacts on display, including Faberge eggs, only one is stuck to my…Experiential Tourism3 min readExperiential Tourism3 min read
Feb 18, 2021Community-based tourism products: a case study of the Kasubi tombs, Uganda.For many years — ever since the 2006 UNESCO Convention in Tokyo — community involvement has been hailed as an integral part of promoting sustainable tourism. Very often though, this participation is difficult to realise. Tourism is often seen or described as an external powerful force that impacts on the…3 min read3 min read
